bd89's Privacy Policy
bd89 treats the protection of users' personal information as a top priority. This policy describes what information is collected, how it is used, and what your rights are.
1. Introduction and Scope
bd89 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") sets out our position on the use and protection of information collected through the bd89 website, mobile app, and all related services ("Platform").
When you register, log in, or use any service on bd89, you consent to the processing of your information in the manner described in this policy. This policy should be read alongside bd89's Terms and Conditions, as both documents together form the legal basis of your relationship with the platform.
The minimum age to use this platform is 21. No information is collected from anyone under 21, and any such account found will be closed immediately.
2. Information We Collect
2.1 Information You Provide Directly
bd89 collects information you provide during registration and account management. This includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Password (stored in encrypted form — never as plain text)
- Copies of documents submitted for identity verification
- Payment details related to deposits and withdrawals (bKash, Nagad, Rocket, Upay account numbers)
2.2 Information Collected Automatically
Certain information is collected automatically when you access the platform, including:
- Device type, operating system, and browser version
- IP address and geographic location (approximate)
- Login date, time, and session duration
- Which games or betting markets were accessed
- Browsing patterns and navigation within the site
- Information from cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification, fraud prevention, or payment processing purposes, bd89 may at times receive limited information from trusted third-party service providers. In such cases, you will be informed of the specific purpose for which the information is used.
3. Use of Information and Purpose
bd89 uses collected information only for specific and legitimate purposes. The main areas of use are listed below:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Ensuring the smooth operation of gaming and betting services
- Responding to your requests and complaints
3.2 Security and Compliance
- Preventing fraud, money laundering, and unauthorised access
- Monitoring the security of your account
- Age verification and implementation of responsible gaming protocols — more details are available in our Responsible Gaming guidelines
- Meeting legal obligations
3.3 Platform Improvement
- Analysing user experience and improving service quality
- Testing and launching new features
- Identifying and resolving technical issues
3.4 Communications
Important notifications related to your account and transactions are sent. With your consent, promotional offers and updates may also be sent — however, you can opt out of such communications at any time.
4. Sharing and Disclosure of Information
bd89 does not sell your personal information to any third party. However, information may be shared in the limited circumstances below:
4.1 Service Provider Partners
bd89 works with selected service providers for payment processing (such as bKash, Nagad, Rocket, and Upay), identity verification, and technical infrastructure maintenance. These providers receive only the minimum information necessary to carry out their designated tasks, and they are bound by confidentiality agreements.
4.2 Legal Obligations
If disclosure of information is required by court order, lawful investigation, or applicable law, bd89 is obliged to comply. Where possible, an attempt will be made to notify you before such disclosure.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. You will be notified before any such change.
4.4 What Is Never Done
- Selling information to advertisers or data brokers
- Using information for third-party marketing without your consent
- Collecting information that is unnecessary for account services
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the bd89 platform to improve the user experience and to keep services running properly.
5.1 Types of Cookies
- Essential cookies: These are necessary for maintaining login sessions, validating security tokens, and running the platform's core functions — they cannot be disabled.
- Functional cookies: Used to remember your preferred language, display settings, and other personalised options.
- Analytics cookies: Collect usage statistics across different parts of the platform to help improve the service.
5.2 Cookie Controls
You can disable non-essential cookies from your browser settings. However, doing so may prevent some platform features from working correctly. Instructions for managing cookies in major browsers can be found on the relevant browser's help page.
6. Data Security Measures
bd89 applies industry-standard technical and organisational measures to protect user information.
6.1 Technical Safeguards
- All data transfers are secured with SSL/TLS encryption
- Passwords and sensitive data are stored with AES-256 grade encryption
- Account protection through two-step verification (OTP)
- Server protection via firewall and intrusion detection systems
- Regular security testing and vulnerability assessments
6.2 Organisational Safeguards
- Staff access to information is controlled on a need-to-know basis
- Regular staff training on data protection
- Procedures for promptly notifying users in the event of a data breach
Complete security cannot be guaranteed for data transferred over the internet. However, bd89 is committed to reducing risk to the greatest extent possible.
7. Data Retention Period
bd89 retains your information only for as long as necessary. The retention period depends on the type of information:
- Account information: For as long as the account is active and, after closure, for a specified period as required by law
- Financial transaction records: For the period required under anti-money laundering regulations
- Communication logs: Customer service communications are kept for a limited period
- Analytical data: After identifiable information has been removed, aggregate statistics may be retained for a longer period
If you request account closure, information that is no longer required beyond legal obligations will be deleted or securely destroyed within a reasonable time.
8. Your Rights and Controls
As a bd89 user, you have the following rights over your own information:
8.1 Access and Correction
You can log in to your account at any time to view and update your profile information. If any information is incorrect, a request for correction can be made directly to customer support.
8.2 Right to Deletion
You may request deletion of your account after legal obligations have been fulfilled. However, information connected to an ongoing investigation or legal process may fall outside the scope of this right.
8.3 Objection to Processing
You may object to the processing of your information for marketing purposes. This objection can be raised through account settings or via customer support.
8.4 Data Portability
You may request a copy of your account and transaction information in a commonly readable format. Such requests are generally responded to within 30 business days.
To exercise these rights or for questions on this matter, visit bd89's FAQ section or contact customer support directly.
9. Protection of Minors
bd89 strictly prohibits the use of the platform by anyone under 21. Age verification is in place during the registration process, and if a minor's account is identified, it is closed immediately and the related information is deleted.
If you believe a minor has registered on bd89, please notify our customer support immediately. Information from any such account is not used for any purpose.
10. Policy Changes and Contact
10.1 Policy Updates
bd89 reserves the right to amend this privacy policy as needed. For significant changes, you will be notified in advance via your registered mobile number or email. The "Last Updated" date at the top of the policy is kept current at all times.
10.2 Contact Methods
For any questions, concerns, or requests regarding this privacy policy, please contact bd89's customer support. Our service is available in Bengali and English 24 hours a day, 7 days a week.
Privacy Contact
Contact us for any questions related to data protection.